All Slots Problems: Fixing KYC, Bonuses, Deposits and Mobile Loading Issues

You click the verification link or upload a document and the screen freezes or shows a rejection message that does not explain the reason. The most common cause is a mismatch between the details on the document and the account profile.

Identity verification stuck or documents rejected

The KYC screen shows a pending status for longer than expected or a rejection notice without clear guidance.

• The name or address on the document differs from the account details.
• The uploaded photo is blurred, cropped or has glare.
• An expired document was submitted.
• The document type is not accepted for the country.
• The file format or size is outside the allowed range.

1. Open your profile and compare your full name, date of birth and address with the document you plan to send. Correct any typing errors first.
2. Take a new photo of the document in a well-lit room without flash. Hold the phone steady so all corners and text are sharp.
3. Make sure the entire document is inside the frame. Do not crop the edges or cover any part with your fingers.
4. Check that the document has not expired. An expired ID is rejected even if the photo is clear.
5. Use the exact document type listed for your country in the upload menu. A driver’s licence is not always accepted where a passport is required.
6. Upload the file in the format the form expects, such as JPEG or PDF. Convert a screenshot to the right format if needed.
7. Keep the file size within the limit shown on the upload page. Compress large photos before sending.
8. Send only one document at a time. Multiple uploads of the same document can create duplicate cases and slow the review.
9. After submitting, note the reference number or take a screenshot of the confirmation screen. This helps support find your case.
10. If you move house or change your name, update your profile before sending new documents. Old details on file cause automatic rejection.
11. Wait for the review to finish before uploading again. Repeated submissions reset the queue and delay the outcome.

Contact support only after you have corrected the details and uploaded a clear, valid document, and the status still shows pending or rejected without a reason.

Welcome bonus or free spins not credited

You finish registration or a qualifying deposit and the bonus balance or free spins do not appear.

• The bonus code was missing, mistyped or entered after the deposit.
• The deposit was made with a method excluded from the offer.
• The account was not verified when the bonus was claimed.
• The bonus was already claimed on another account.
• The offer had expired or the player was not eligible.

1. Log in and open the promotions section. Find the welcome offer and check whether it shows as active or used.
2. Confirm that you entered the bonus code before making the deposit. Codes cannot be applied afterwards.
3. Check that your deposit method is allowed for the offer. Some methods do not qualify for bonuses.
4. Complete any required verification before claiming. An unverified account can block the credit.
5. Look for a separate bonus balance. Some offers credit free spins to a spin counter rather than to cash.
6. Refresh the page or log out and back in. A display glitch can hide a bonus that is already on the account.
7. Use the phone browser in a private window to rule out cached old data.
8. Check the promotion end date. An expired offer will not credit even if the code was correct.
9. Make sure you have not claimed the same welcome offer on a previous account. Duplicate claims are blocked.
10. Write down the code you used and the deposit reference. This information speeds up any support review.
11. Do not make another deposit expecting the bonus until the first case is resolved. Additional deposits may not trigger the same offer.

Contact support when the code was correct, the deposit qualifies and the bonus still does not appear after you have logged out and back in.

Deposit left the bank but is not on the casino balance

Your bank shows the payment as completed while the casino balance stays the same.

• The payment is still pending at the payment provider.
• The deposit was sent to an old or incorrect account reference.
• A bank security check is holding the transfer.
• The deposit was made from a payment method not registered in your name.
• The casino is waiting for KYC before crediting large deposits.

1. Open your bank statement and note the exact amount, time and reference of the payment.
2. Check your casino transaction history. A pending deposit often shows there before it reaches the balance.
3. Wait for the pending status to clear. Do not send the same deposit again.
4. Confirm that the payment reference matches your casino account number. A wrong reference sends the money to a holding account.
5. Use a payment method registered in your own name. Third-party deposits are returned.
6. Complete any outstanding KYC request. Large deposits may be held until verification is done.
7. Log out of your All Slots account and log in again to refresh the balance display.
8. Try a small deposit with a different allowed method to see if the issue is specific to one provider.
9. Take screenshots of the bank confirmation and the casino transaction page. Support will ask for both.
10. Contact your bank only if the casino confirms that no pending deposit exists on their side.
11. Keep the support case reference open until the deposit appears or is returned to your bank.

On the All Slots mobile casino the deposit flow can differ from the desktop version; if a payment stays pending, All Slots app support can trace the reference and confirm whether the amount is held. Contact support when the bank shows the money as taken and the casino transaction history has no record after a full login cycle.

Site or games do not load properly on a phone

The page stops loading, games freeze or buttons do not respond in the phone browser.

• The browser cache or cookies are outdated.
• The phone has an unstable mobile data or Wi-Fi connection.
• The browser version is too old for the game scripts.
• A pop-up blocker or ad blocker is stopping the game window.
• Too many tabs or background apps are using memory.

1. Close all other browser tabs and apps running in the background.
2. Switch from mobile data to Wi-Fi, or the other way, and reload the page.
3. Clear the browser cache and cookies for the site. This removes old files that can block new scripts.
4. Update your phone browser to the latest version available for your device.
5. Disable ad blockers or pop-up blockers for the site, then reload the game.
6. Open the site in a private or incognito window to test without extensions.
7. Restart the phone to free memory and reset network connections.
8. Try a different browser that is already installed on the phone.
9. Check that your phone operating system has the latest security updates.
10. Log in again and open one game at a time to see whether the issue is limited to a single title.

Contact support if the site fails to load in two different browsers on a stable connection and other websites work normally.

Quick Reference

The table below lists each problem with its usual cause and the first check to perform.

Start with the first check in each row before moving to more involved steps. A profile mismatch is the most frequent reason a document is rejected, so comparing details takes priority. Bonus codes must be entered before the deposit; a code typed afterwards cannot be applied. A pending payment at the provider is normal for a short period and does not mean the money is lost. Mobile loading problems usually come from stale browser data or a weak connection, not from the site itself. Keep screenshots of every confirmation and reference number; they shorten any support review.

Before you start any new deposit, bonus claim or verification upload, match the details on your account exactly to your documents and complete one action at a time.